Privacy Policy

Shogime Creations is the data controller responsible for your personal information collected through this website. We are committed to protecting your data in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA).

We collect the following personal information when you create an account or place an order:

• Full name
• Email address
• Phone number
• Delivery address
• Account login credentials (username and encrypted password)

We do not collect or store credit card numbers, bank account numbers, or other sensitive financial information directly. Payment transactions are processed through secure third-party payment gateways (FPX and DuitNow QR).

Your personal data is used for the following purposes:

• Processing and fulfilling your orders
• Sending order confirmations, updates, and delivery notifications
• Managing your customer account and login access
• Responding to customer service and refund inquiries
• Improving our website, products, and services
• Complying with legal and regulatory obligations

We will not use your personal data for any purpose other than those listed above without your prior consent.

We do not sell or rent your personal data to third parties. We may share your information only in the following circumstances:

• Courier/logistics partners — to facilitate delivery of your orders (name, phone number, delivery address only).
• Payment processors — FPX and DuitNow QR providers, who process transactions securely under their own privacy frameworks.
• Legal requirements — if required to do so by Malaysian law, court order, or regulatory authority.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. Account passwords are stored in encrypted form and are never visible to our staff.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal data for as long as your account is active or as necessary to fulfil the purposes outlined in this policy, and as required by Malaysian law. You may request deletion of your account and associated data at any time (see Section 8).

Our website may use cookies to improve your browsing experience, remember your login session, and analyse site traffic. You may disable cookies in your browser settings, though this may affect certain features of the website.

Under the Malaysian Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or outdated personal data
• Withdraw consent for data processing (where applicable)
• Request deletion of your personal data, subject to legal obligations

To exercise any of these rights, please contact us at general@shogimecreations.com.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated date. Continued use of our website after such changes constitutes your acceptance of the revised policy.

For any privacy-related concerns or to exercise your data rights, please contact us at general@shogimecreations.com.